View Market Dashboard ‘Response isn’t going to magically change’: Lufthansa's blunt reply to customer goes viral A Lufthansa customer's complaint about an unresolved payment turned into a viral social-media exchange, attracting 14.7 million in 15 hours. The episode highlights the reputational risks companies face when customer service moves into public digital spaces. Anjali Thakur Updated24 Sep 2026, 12:20 PM IST Prefer Liveminton Google AI Quick Read ✕ Wait for it… Log in to our website to save your bookmarks. It'll just take a moment. Yes, Continue ✕ Wait for it… Oops! Looks like you have exceeded the limit to bookmark the image. Remove some to bookmark this image.